Shipping & Delivery Policy
Last updated: 24 September 2026
This Shipping & Delivery Policy explains how orders placed through the Gissah online store are processed, shipped and delivered.
The online store is operated by:
GISSAH LIMITED
Company Registration Number: 850915
VAT Registration Number: GB514193312
Email: [email protected]
1. Delivery Destinations
Gissah delivers to the United Kingdom and selected international destinations.
Depending on availability and the delivery options shown at checkout, international delivery may include:
- Germany
- France
- Italy
- Spain
- Netherlands
- Belgium
- Austria
- Ireland
- Other European countries
- Selected international destinations
The availability of delivery to a particular country will be confirmed at checkout.
We reserve the right to add, remove or temporarily suspend delivery destinations.
2. Order Processing
Orders are processed after successful payment authorisation and any necessary fraud or security checks.
Orders are generally processed on business days, excluding weekends and UK public holidays.
During product launches, promotional periods, seasonal peaks or other periods of unusually high demand, processing may take longer.
Once your order has been dispatched, you will normally receive a shipping confirmation containing tracking information where tracking is available.
3. UK Delivery
We offer delivery throughout eligible areas of the United Kingdom.
Available delivery options, estimated delivery times and shipping charges will be displayed at checkout.
Delivery times shown on our website or at checkout are estimates unless expressly stated otherwise.
4. International & European Delivery
We may ship orders from the United Kingdom to customers in Germany and other European and international markets.
Available shipping methods and estimated delivery periods will be displayed at checkout.
International deliveries may take longer than UK deliveries due to factors such as:
- Customs clearance
- Import procedures
- Local courier processing
- Destination-country regulations
- Public holidays
- Transport disruptions
5. Shipping Charges
Shipping charges are calculated based on factors that may include:
- Delivery destination
- Shipping method
- Order value
- Package size or weight
- Promotional shipping offers
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Where free delivery is offered, applicable minimum-spend requirements or other conditions will be displayed on our website or during checkout.
6. VAT, Customs Duties & Import Charges
United Kingdom
For UK consumer orders, applicable UK VAT is generally included in the price displayed on our website.
Our UK VAT Registration Number is:
GB514193312
European Union & International Orders
Orders shipped from the United Kingdom to destinations outside the UK may be treated as imports in the destination country.
Depending on the destination, order value and delivery arrangement, an order may be subject to:
- Import VAT
- Customs duties
- Customs clearance charges
- Courier brokerage charges
- Other applicable government charges
Duties & Taxes Collected at Checkout
Where Gissah collects applicable duties and/or taxes during checkout, the amount will be reflected in your order total or checkout information.
Where the selected delivery service is provided on a Delivered Duty Paid (DDP) basis, applicable import duties and taxes covered by that service are handled as part of the purchase/delivery arrangement.
Duties & Taxes Not Collected at Checkout
If duties and taxes are not collected by Gissah at checkout, the shipment may be delivered on a Delivered Duty Unpaid (DDU/DAP) basis.
In such cases, the recipient may be required to pay applicable import VAT, customs duties, clearance fees or other charges before or upon delivery.
Gissah does not control charges imposed independently by customs authorities, governments or carriers.
We recommend reviewing the information shown during checkout carefully before placing an international order.
7. Germany & EU Orders
Orders shipped from our UK operation to Germany or another EU member state may be subject to EU import requirements.
For example, Germany's standard VAT rate is currently 19% and generally applies to standard-rated fragrance products.
How VAT and import charges are handled will depend on the order value and the tax/delivery arrangement used for the shipment.
Where Gissah collects applicable VAT and/or duties at checkout, this will be reflected in the customer's order.
Where such charges are not collected at checkout, the customer may be required to pay them to the carrier or customs authority before delivery.
8. Customs Information
Customers ordering internationally must provide accurate information required for delivery and customs clearance.
This may include:
- Full legal name
- Complete delivery address
- Telephone number
- Email address
- Other information required by local customs authorities
Customs authorities may inspect shipments and may request additional information from the recipient.
Gissah cannot guarantee the time required by customs authorities to release a shipment.
9. Fragrance Shipping Restrictions
Perfumes and fragrances may contain alcohol and can be classified as dangerous goods for transportation purposes.
As a result:
- Certain couriers may not accept fragrance shipments.
- Air-transport restrictions may apply.
- Some countries may restrict or prohibit perfume imports.
- Certain express-delivery services may not be available.
- Additional packaging, documentation or handling requirements may apply.
The shipping options displayed during checkout will depend on the destination and available carrier services.
We may cancel and refund an order if we subsequently determine that applicable transport or destination restrictions prevent us from legally or safely shipping the fragrance.
10. Tracking Your Order
Where tracking is available, you will normally receive tracking information after your order has been dispatched.
Tracking information may be provided by email, SMS, WhatsApp or another available communication channel.
Please allow time after dispatch for the carrier's tracking system to update.
11. Delivery Times
Any delivery times displayed on our website or at checkout are estimates unless expressly guaranteed.
Delivery may be affected by circumstances outside our reasonable control, including:
- Customs processing
- Severe weather
- Transport disruption
- Carrier delays
- Public holidays
- Industrial action
- Government restrictions
- Incorrect delivery information
- Security inspections
- Force majeure events
Where mandatory consumer law provides specific delivery rights, those rights remain unaffected.
12. Incorrect or Incomplete Delivery Information
Customers are responsible for ensuring that delivery information entered during checkout is accurate and complete.
Please verify your:
- Recipient name
- Address
- Postcode
- Apartment/building information
- Telephone number
- Email address
If you notice an error after placing your order, contact us immediately at:
We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.
13. Failed Delivery Attempts
The courier may attempt delivery according to its own delivery procedures.
If delivery cannot be completed, the carrier may:
- Attempt redelivery.
- Deliver the parcel to a collection location.
- Hold the parcel temporarily.
- Return the shipment to Gissah.
Customers should follow the instructions provided by the carrier.
14. Refused & Unclaimed International Shipments
If an international customer refuses delivery or does not pay applicable import charges where those charges were clearly stated as the customer's responsibility, the parcel may be returned to us.
Where permitted by applicable law, reasonable costs incurred because of the refusal or failure to collect may be deducted from a refund.
This does not affect mandatory consumer rights, including rights relating to faulty, damaged, incorrect or non-conforming products.
15. Lost Packages
If tracking indicates an unusual delay or you believe your order has been lost, please contact:
Please provide your order number.
We will investigate the shipment with the relevant carrier and take appropriate action in accordance with applicable consumer law.
16. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include:
- Your order number
- Description of the issue
- Photographs of the external package where possible
- Photographs of the damaged product where appropriate
This information helps us investigate the issue with our fulfilment and delivery partners.
Your statutory rights are not affected.
17. Missing or Incorrect Items
If your order contains an incorrect product or an item is missing, contact us at:
Please include your order number and details of the missing or incorrect item.
We will investigate and provide an appropriate resolution.
18. Multiple Shipments
In some circumstances, products from the same order may be dispatched separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each shipment.
19. Changes or Cancellation Before Dispatch
If you need to change or cancel an order, contact us as quickly as possible at:
We will try to accommodate your request, but we cannot guarantee that changes or cancellations can be made once fulfilment has started.
Your statutory cancellation rights remain unaffected.
20. Returns
Shipping and delivery are separate from your rights to return products.
Please review our Refund & Returns Policy for information about:
- Cancellation rights
- Return eligibility
- Return periods
- Return shipping
- Damaged or faulty products
- Refunds
Nothing in this Shipping & Delivery Policy limits your statutory consumer rights.
21. Contact Us
For questions about shipping, tracking, delivery or an existing order, please contact:
GISSAH LIMITED
Company Registration Number: 850915
VAT Registration Number: GB514193312
Email: [email protected]